Southwest Makes It Easy

LAX

Me: "Every Southwest flight to San Francisco is cancelled or delayed. Can you put me on the next flight to Oakland?"

Southwest guy: "Sure."

No hassle. No demand for the difference in the cost of the ticket. No demand for a standby fee.

Southwest's policy is to be easygoing when there are delays or cancellations:

Delays and Cancellations

Southwest always does its best to operate our flights as scheduled. Sometimes, events beyond our control or situations we could not anticipate prevent us from doing so. If, for any reason, your Southwest Airlines flight does not operate as scheduled, we will, at your request, refund the unused portion of your fare, or we will assist you by arranging to transport you to your destination on another Southwest flight with available seats. If you elect to take an alternate Southwest flight, we will not charge you any more money even if your ticket for the disrupted flight has usage limits or fare restrictions. Because Southwest offers high-frequency service in most of the markets we serve, we can usually accommodate our inconvenienced Customers within a reasonable amount of time.